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Heyl Homes utilizes the latest in web-driven technology to facilitate open communication about the details for your project. Our website will give you a simple way to converse online, as well as track important details like selection decisions and upgrade approvals. The building process requires lots of communication, and by using our website, you will help ensure that it all goes smoothly and without miscommunication. Because you can access information about your home from any web browser, whether you are at work, at home, on the road, or relaxing on vacation, you can always be connected. By utilizing our online tools, you can focus on what’s really important – your new home!

Daily E-Mails: If there are items that you need to see or deal with, you will receive an e-mail each morning to keep you informed. Examples could be an updated comment from us or a selection decision that is overdue. You should log into the site and take care of those items. To keep you abreast of the many details of your project, you will receive this e-mail each day as long as something needs your attention. Please be sure to log into the site to tend to these items. It will keep your project on track and prevent you from receiving needless daily updates. On your Personal Settings page, you can also choose to receive real-time alerts.

Updates: When we make a change on your project, the site will flag the item with an “Updated” icon so you know about it. To make sure you do not overlook any of these important details, the item will remain marked as “Updated” until you log into and click on the “Updated” icon. That will make the icon go away. Of course, the information will still be there for your future reference. If you have updated items, then they will be included in your daily e-mail. It only takes a moment to log in to clear those updates. Doing so will make it easier for you to notice new updates and will prevent you from receiving unnecessary e-mail.

Multiple Logins: If your building project involves another person, both of you will likely have your own logins. That helps everyone keep track of who says what. However, only one of you will have the ability to click the “Updated” icons to make them go away. Let us know who should have that ability. If we change an item, you will see an “Updated” icon on it. After reading the update, click the icon to make it go away. For example, the above selection item has been changed. The comments section shows that the selection choice has been updated. Instead of using e-mail, which can be hard to keep organized, comments let us have conversations about a particular topic, like a selection choice. Use comments whenever possible so you can easily find information later. All of the information about your home can be accessed from anywhere with a web connection using your login.

Use Comments to keep your conversations organized You will have many conversations about lots of topics with us, and the website will help you keep them organized. In addition to using the Questions List for asking questions and the Warranty List for making warranty requests, you will see that most items have a link for “View/add comments.” For example, if you have something to say to us about the kitchen tile on the Selection Sheet, click the comments link and then type in your comment. We will respond by doing the same thing. Over time, you will see how the comments page keeps the entire conversation about the kitchen tile all in one place, no matter who said what or when. The next time you need to reference something in that conversation, you will know exactly where to find it. Of course, when we reply to your comment, it will flag that item as “Updated.”

No More E-Mail: As you will see, our software lets you keep all of your information – selections, approvals, questions, conversations, photos, documents, and more – in one place to help stop any wasted time or miscommunication. For that reason, you should always use our website, rather than e-mail, when you need to communicate electronically with us. That means no more searching through your inbox to find the latest information. Just hop online.

Information About Your Project is Just a Click Away

Selection Sheet This is the place to manage all of the choices and upgrades you make on your project, including seeing when certain decisions are upcoming. Click the “Make Choice” link to enter your choices. You can also view a log of any changes to a selection item and leave comments for us.

Expenses & Approvals Once you make a choice on the Selection Sheet, your decision, along with any financial implications, show up here. We may bundle some of these choices together into documents that you can approve electronically from this page.

Question List When you have a general question, post it here. Our answer will appear right next to it. As always, if you need further clarification, just add a comment to your question. Alternatively, if you have a question about an item on the selection sheet, you could instead add it as a comment on that selection item. That way, everything about that selection item is all in one place. The choice is up to you.

Builder’s To-Do List We may choose to post some to-do items on the website. You cannot add items to this list, but looking at the list can help give you an idea of how things are moving along.

Photos and Project Files Both of us can post photos and other files on these pages, along with captions for each. You can also automatically share those photos on your Facebook page.

Warranty List Once everything is complete, you can submit warranty requests on this page. You can see the status, add comments as necessary, and verify when items are complete.

Messages This is the page of last resort. When you simply cannot find a better place to communicate something to us, either as a question on the Question List, a choice on the Selection Sheet, or a comment, you can put it here. The Messages page is simply a chronological listing of notes back and forth with us. It is not organized by topic, so it is in everyone’s best interest to post items elsewhere, with their related topics, so they are easier to find.